Currently, emails to "support@mycompany.com" create new issues (or append to existing ones).
There are two problems however, when support staff replies to the client:
1. The "to" field is not `Alice Client `, but `Followers of Issue `, which is not so nice
2. The "from" field is not `Support Staff `, but `Bob Supporthero `, which makes it hard for Alice to answer to the issue tracker.
I'm sure, one can customize the behaviour, right? Thanks in advance!
↧